Lumiere hotel and casino
Reviews of HoteLumiere at the Arch This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Each review score is between 1– To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on thisisnl.nl relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning thisisnl.nl’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. thisisnl.nl property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. thisisnl.nl will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of thisisnl.nl customers and properties, and not of thisisnl.nl thisisnl.nl does not accept responsibility or liability for any reviews or responses. thisisnl.nl is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 28,
Kimberly
United States of America“Beautiful lobby but need to focus on room upkeep.”Bathroom was not taken care of. Stains in the toilet and in front of the toilet. Sink didn’t drain well. Bed sunken in the middle. Only one elevator appeared to be working. Long lines in the morning.
Didn’t eat breakfast there. Lobby looked great.
Stayed in May
Reviewed: May 9,
Shilo
United States of America“Overall good but I’d potentially find a different hotel next time.”I didn’t like the parking instructions as I was told to go straight down, I didn’t like that the main door said to use the side door but really meant the door right next to it, and I didn’t like that the gps took us behind the hotel to get to the arch but there was a fence with no way out.
The bed was very comfortable and the staff were friendly and helpful.
Stayed in May
Reviewed: May 8,
Jamie
United States of America“Close to the concert with a bar and casino”The hotel could use updates and more cleaning.
Stayed in May
Reviewed: May 4,
Rebeca
Spain“Good location, but too expensive for what is it”Wifi was not working in the rooms
Location was good
Stayed in May
Reviewed: April 16,
Frank
United States of AmericaWhen you ask for housekeeping, you don't get it.
Stayed in April
Reviewed: April 14,
Latrice
United States of AmericaShower was dirty and leaked on the floor
Location
Stayed in April
Reviewed: March 12,
Thomas
United States of America“Disappointed in the shape of this hotel”I'm very disappointed in this hotel it use to be one of the best. Slowly getting run down rooms are beat up. Smell like cigarettes. Dirt in every corner four elevators only one works price was a lil to much for how bad of shape the hotel was in
Convenient
Stayed in March
Reviewed: February 29,
Tyra
United States of America“Not worth the price”Room wasn’t really clean and elevators were broken and it says there is a pool but where
Near the arch
Stayed in February
Reviewed: February 27,
Randolph
United States of America“Stay was great.”Not receiving deposit back in full.
It stated we receive deposit back but in reality you only receive half of the deposit back and that was my main reason for staying at hotel.
Stayed in February
Reviewed: February 10,
Jay
United States of AmericaElevator wasn’t working, the property smelled like weed and the fire alarm went off multiple times through the midst of the night
It was a good location
Stayed in January
Reviewed: February 6,
Susan
United States of America“The location was very good, but not worth the price.”Our room was comfortable but the view to the back balcony was dirty, wet and ugly. The front desk person was very interested in watching videos on her phone while we were talking to her. I thought it was pretty unacceptable. I don’t think the hotel/room was worth the price.
Stayed in January
Reviewed: January 29,
Loren
United States of AmericaThe hotel was not very well maintained and the rooms were not as clean as I'd have expected.
The location was great. The rooms are large.
Stayed in January
Reviewed: January 26,
Tony
United States of AmericaThe elevators were not working and we were on the 4th floor so climbing the stairs trying to carry luggage and other items was a pain and not fun
The rooms were spacious and beds were comfortable
Stayed in January
Reviewed: December 15,
Jon
United States Minor Outlying Islands“Disappointed in My Own City.”Elevator on the North side was Down, Housekeeping Never came to clean the Room during the 3 day Stay, even After Requesting. Pool wasn't Working and online The Apps Advertised a Working Pool. Exercise room was extremely Cold and Had Very few Weight Equipment, (Dumbbells)
Nothing, Everything was Average
Stayed in December
Reviewed: December 15,
Jon
United States Minor Outlying Islands“On Duty Booty”No House Keeping After 3 Nights Stay and Pool was Closed
The Deluxe room
Stayed in December
Reviewed: December 10,
Jon
United States of America“Horse And Baby Buggirs”Booking had to go through a Third Party
Room
Stayed in December
Reviewed: November 10,
Martin
United States of AmericaRoom smelled bad
Location
Stayed in November
Reviewed: October 30,
Samantha
United States of AmericaRoom bathroom could use a little help, definitely need more staff
Hotel main area is nicely decorated. Room was comfortable. The staff that we did see were nice and courteous
Stayed in October
Reviewed: October 23,
Alyssa
United States of AmericaThere should be a microwave in the facility
Location
Stayed in October
Reviewed: October 19,
Lakeisha
United States of AmericaDidn’t have a microwave anywhere in the hotel. At least one in the lobby would be helpful
Great location to the city
Stayed in October
Reviewed: October 10,
Ricky
United States of America“Good location, bad staff attitude, dirty bed sheets.”Rude staff at checkin. Dirty bed sheets. No make up room for day2 stay.
Near arch
Stayed in October
Reviewed: October 8,
David
United States of America“For the cost of the room (over $), we expect clean rooms and breakfast, water and coffee station.”Bathroom was not clean- hairs in bathtub. We had to personally clean the bathtub/shower before use. No mattress cover; debris was on mattress. No breakfast or coffee/tea/water station included. The front elevation wasn't operational.
Spacious room. Convenience to the casino.
Stayed in October
Reviewed: October 4,
Laura
United States of AmericaElevators not working
Stayed in September
Reviewed: August 8,
Wise
United States of America“Needs updating, but not expensive.”Outdated. Small bathroom.
Location was great. Coonnected to casino.
Stayed in August